Identity Management
Identity management systems facilitate the establishment, administration and utilization of a digital identity. They ensure that the right people obtain the right information at the right time.
The UT EID Self-Service Tool allows individuals to create and manage their UT EIDs.
- Create a UT EID
- Find a forgotten UT EID
- Reset a forgotten UT EID password
- Change a known UT EID password
- Combine/merge UT EIDs
- Upgrade UT EIDs
- Manage basic biographical information
- Find EID Contacts
The UT EID Self-Service Tool is a common-good service available to all UT EID holders at no cost.
The UT EID Self-Service Tool is a web application hosted on the uTexas Identity Manager (TIM) and is incorporated under TIM's SLO.
The UT EID Administrative Services Tool allows authorized persons to view and manage UT EIDs for which they are authorized.
Allows authorized UT EID Contacts to:
- Find UT EIDs
- View the status and history of UT EIDs
- Assist with UT EID password resets
- Combine/merge UT EIDs
- Lock and unlock UT EIDs
- Manage EID Populations
- Manage Group EIDs
- Manage Service EIDs
The UT EID Administrative Services tool is a common-good service available to authorized University departmental users at no cost.
The UT EID Administrative Services tool is a web application hosted on the uTexas Identity Manager (TIM) and is incorporated under TIM's SLO.
UT EIDs are assigned to both persons and non-person entities, such as departments and services. TIM consolidates data about these entities and provides a convenient single source of information for consuming information systems at the University, such as authentication management and directory services. TIM also provides ways for developers to consume and manage information for their own systems, while providing security and access controls.
- Aggregates identity data from various University source systems.
- Coalesces data into distinct records associated with a UT EID.
- Applies University business rules and logic to identity data.
- Populates various downstream systems (including, but not limited to, the Austin Active Directory and the uTexas Enterprise Directory) with consolidated identity records.
The uTexas Identity Manager (TIM) is a common-good service available to University departments at no cost.
Service Level Objectives (SLOs)
| Metric | Target |
|---|---|
| Availability | 99.192% |
Please note that these SLOs are dependent on other campus SLOs and are adjusted as those change.
Service Level Indicators (SLIs)
Service Level Indicators (SLIs) (i.e., whether or not the service met the Service Level Objectives (SLOs) have been met) are published at https://iamservices.utexas.edu/resources/metrics/.
Service Level Agreement (SLA)
Overview
This document defines the service level agreement for uTexas Identity Manager (TIM).
Service Description
The uTexas Identity Manager (TIM) is also known as the EID System. It provides for the creation and management of identity accounts (commonly called EID accounts) for the entire University community, including both person and non-person entities, such as departments and services. It coordinates data flow between source and consuming information systems at the University, including authentication and directory services. TIM also provides ways for developers to consume and manage information for their own systems, while providing essential security and access controls.
Intended Users
uTexas Identity Manager (TIM) can be used by students, faculty, staff (including data source system and downstream system developers), and other end users of the UT EID Administrative Tools and UT EID Self-Service Tools.
Supported Computing Environment
This SLA includes:
The UT EID Self-Service Tools and UT EID Administrative Tools web applications are supported on modern web browsers.
Feeds to the following downstream systems are supported: Austin Active Directory, UT Libraries, Mainframe systems subscribed to UIN merge and EID change notifications, ITS Networking, the uTexas Enterprise Directory (TED), and TED on the Mainframe (TOM).
TIM update interfaces are available to Natural programs as restricted Natural secured modules on the University mainframe and through select REST API calls.
Technical Support
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
Tier 1
EID-holders taking action on their own personal EIDs can use the UT EID Self-Service Tools. If they need additional assistance they should contact their EID contacts (as listed in the Self-Service Tools). If they cannot use the UT EID Self-Service Tools to find their contacts, they should open a ticket with the UT Service Desk at 512-475-9400.
Tier 2
If the EID holder is unable to resolve their issue using the UT EID Self-Service Tools and the UT Service Desk is unable to assist them, the issue may be escalated to the Identity and Access Management (IAM) team. An initial response will be provided within one business day.
If a developer needs assistance accessing identity data or making identity data updates from a system they support, they should contact the IAM Team at eidteam@utlists.utexas.edu. The IAM Team will provide an initial response by e-mail or telephone within one business day.
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts & Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance occurs on Tuesdays from 9:00 a.m. to 11 a.m., though maintenance may not occur on every Tuesday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts & Outages page.
Change notification: ITS will notify customers using the Alerts & Outages page of service availability and service delivery issues for uTexas Identity Manager (TIM).
User Responsibilities
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the University's Acceptable Use Policy.
uTexas Identity Manager (TIM) subscribers agree to:
- Adhere to all FERPA rules if restricted student data is used
In addition to the items listed above, EID support contacts agree to:
- Adhere to all FERPA rules if restricted student data is used
- Authenticate users before providing EID password resets